Note that this page is a supplement to the Cisco Privacy Statement. In order to understand the data collection and use practices relevant for a particular site or solution, you should read both the Cisco Privacy Statement and any applicable supplement.

The following describes our practices with respect to the services (the "Service").

Collection and Use of Information

In order to use the Service, you must register online at As part of the registration process, we ask you to supply us with Personal Information, such as name and email address. In addition, as part of the registration process, you create a unique Service SIP URI (" video address") (collectively "Personal Information"). All of this Personal Information is used to process your registration, set up the Service, and communicate with you about Service features. If you do not provide the requested Personal Information, you will not be able to access or use the Service.

When you use the Service, we may keep track of certain information related to your use of the Service, including but not limited to date, time and length of calls, location of calls placed, frequency of calls, other services used within the Service infrastructure, how frequently you encounter errors on the Service system and other related information ("Other Information"). We use this Other Information to help us quickly and efficiently respond to inquiries and requests, and to enhance or administer our overall Service for our customers. We may also use this Other Information for traffic analysis (for example, determining when the most customers are using the Service) and to determine which features within the Service are most or least effective or useful to you. In addition, we may periodically transmit system information to our servers in order to optimize your overall experience with the Service. We may share aggregated and anonymous user experience information with service providers, contractors or other third parties to assist us with improving the Service and user experience, but any shared information will be consistent with Cisco's overall Privacy Statement and will not identify you personally in any way.

Access to and Updating Your Personal Information

You have the ability to edit or update your Personal Information (or request deactivation of your subscription) by sending an email to

Storage and Security of Personal Information

Our servers automatically record certain information about your use of this Service such as account activity (e.g., storage usage, number of log-ins, actions taken (like initiation and termination of video calls) and other log information. They also retain Personal Information such as the user's name, company, country and email address, and other information uploaded, provided or created using certain Service features, including video address.

In addition to the Service storing Personal Information, such Personal Information is also stored on the computer utilized with the Service. If you use the Service from a public computer, such information will be stored on such public computer. Your Cisco Jabber Video password is stored encrypted. Other Personal Information, such as call history, bandwidth history and contacts, is stored unencrypted on the computer. If you do not wish that your Personal Information be available to other users on a public computer, do not use on a public computer.

Sharing Your Personal Information

We do not post video addresses or provide them publicly through a directory. It is your responsibility to safeguard your Service Number and limit access to it to those you can trust. However, if your employer subscribes to this Service, your Personal Information may be made available to your employer. Moreover, we have no control over, and are not responsible or liable for, the privacy of any content that you have shared with others.

Future Features and Services software is updated from time to time to provide additional features, address technical issues, and generally make your user-experience better. We may add to or upgrade the Service to provide you with new features on an ongoing basis. We may also make available new services in the future. New services provided by third parties or service providers will be governed by the privacy policies of the respective third party or service provider.


When you use the Service, you are subject to the applicable Terms of Service.