Dispatch Calls Quickly with a Personal Touch

The Cisco Unified Attendant Console portfolio comprises four full-featured, software-based, attendant console applications. They are designed for mid-sized to large businesses and provide intuitive, efficient, and personalized call handling for inbound calls to enhance customer satisfaction and responsiveness.

The Cisco Unified Attendant Console portfolio is applicable to customers with investment in Cisco Unified Communications Manager for enterprises, or Cisco Unified Communications Manager Business Edition 5000 or 6000 systems for mid-sized businesses.

Associated with a Cisco Unified IP Phone, Cisco Unified Attendant Console applications can enable an attendant console operator to quickly accept incoming calls and efficiently dispatch them to business users.

The portfolio of consoles includes:

• Cisco Unified Attendant Console Department Edition: For team-based answering functions within enterprises. One department enables up to two operator clients and up to 150 Cisco Unified IP Phone users, and one attendant console system can contain up to five departments
• Cisco Unified Attendant Console Business Edition: For mid-sized businesses with support for up to 12 operator clients and up to 500 Cisco Unified IP Phone users per attendant console system
• Cisco Unified Attendant Console Enterprise Edition: For large enterprises with support for up to 40 operator clients and the entire Cisco Unified Communications Manager end user directory per attendant console system
• Cisco Unified Attendant Console Premium Edition: Also for large enterprises, this edition provides support for up to 50 operator clients and 100,000 Cisco Unified IP Phone users per console system. The Premium Edition includes server resiliency andsupports Microsoft Active directory as an alternate directory source.

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