Technical Assistance Update
A single, seamless interface enables former Scientific Atlanta customers to open and manage service requests online and by phone for both Scientific Atlanta and Cisco products.
How to Open a TAC Request | How to Open a Repair RMA
Welcome to Cisco Services. We value your business and are excited to enable you to request support for products and repair RMAs, using Cisco tools and processes. You have access to Cisco technology experts, award-winning web-based support tools, software support and updates, and an extensive knowledge base.
Opening a service request begins with a simple, one-time online registration process.
To initiate or check on status of a service request:
For Customers and Partners Who Currently Purchase Service Provider Video Technology Products Directly from Cisco
For Customers and Partners Who Currently Purchase Service Provider Video Technology Products from Channel Partners
Please contact your Channel Partner with your service provider video technology product information and product-specific serial number to determine the coverage status for your product. Please work with your Channel Partner or Reseller to determine your product warranty or service contract status. If you do not currently have a Channel Partner, then visit the Partner Locator find a certified Partner in your area.