Collaboration Customer Case Studies

Customers Thrive with Collaboration

Explore Cisco Collaboration case studies and see how our solutions change businesses.

Customers Thrive with Collaboration

Improve the Collaboration Experience

Collaboration solutions are scalable, will improve workflow productivity and output while boosting your return on investment (ROI).


Contact Center Provider Grows Revenue

Afni, a business- process outsourcing company, uses Cisco Collaboration to deliver exceptional customer experiences. (PDF – 271 KB)

  • Increased revenue by growing business and offering new services
  • United global organization and reduced travel by 50 percent
  • Reduced employee time for outbound calls by 50 percent

Italian Manufacturer Improves Service with Video

Came Group offers its customers face-to-face access to experts, improving service, increasing productivity, and saving money.

  • Made experts available to customers for first-time issue resolution
  • Implemented WebEx to extend video to anyone, anywhere, on their device of choice
  • Reduced training costs by moving 100 two-day in-person sessions to video

Radio 538 Runs Smoothly with Greater Efficiency

A popular Netherlands radio station ensures communications run smoothly with lower costs using Cisco Business Edition 6000.

  • Improved system to support users on any device, from any location, at any time
  • Avoided cost and complexity of running phone lines to every desk
  • Improved ability to contact staff and handle high call volumes

Manufacturer Improves Work Culture and Customer Satisfaction

Pella Corporation unified its workforce and enhanced customer interactions using conferencing and contact-center products.

  • Optimized team performance by simplifying collaboration
  • Increased customer satisfaction ratings by more than five percent
  • Lowered space, power, and cooling costs using cloud-based conferencing