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Collaboration Case Study: Cimpress

Collaboration Case Study: Cimpress

Engaging a Global Workforce with Video

Engaging a Global Workforce with Video

Company: Cimpress
Industry: Retail
Location: Global
Company size: 6,000 employees

Challenge

To deliver its custom-printing products, Cimpress works with globally dispersed teams and experts. The company is expanding fast, and wanted to help ensure effective global communications and collaboration, especially with colleagues from recently acquired companies. Although Cimpress had hundreds of video-enabled rooms, it still experienced heavy demand for them.

The Solution

Cimpress extended employee collaboration to desktop and mobile devices through Cisco Cisco Unified Communications. Cisco DX Series endpoints provided integrated access to other Cisco collaboration technologies.

Outcomes

With Cisco DX Series video terminals, video becomes easy, resulting in greater adoption. Some video terminals are connected all day to communicate with remote team members. Offering the flexibility to work anywhere, Cimpress increases employee retention. Cimpress also sends video terminals to newly acquired companies to improve communication during mergers.

Using video builds stronger relationships between team members and improves quality of communication.
- Nick Parece,
Lead VoIP Engineer, Cimpress