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Accessibility - Corporate and Social Responsibility

Designing Products for All Users

Cisco is committed to designing and delivering accessible products and technologies to meet the needs of your organization. The Cisco Accessibility Initiative is a companywide effort that stresses the importance of creating accessible products.

Cisco's vision is to improve the way all people work, live, play, and learn.

Innovation in Accessibility brochure
The Cisco Accessibility Initiative identifies global accessibility and usability requirements and establishes strategies and processes to integrate accessibility throughout Cisco operations. Cisco's commitment is to make its products, services, websites, and documentation accessible and usable by people with disabilities, either by design or through compatible use with assistive technology.

Review our brochure entitled "Innovation in Accessibility" to learn more: For further guidance on Cisco Accessibility Solutions or questions regarding Cisco products, please contact the Cisco Accessibility by filling out this form with your inquiry.

Cisco Accessibility Policy

The following key objectives for company business processes and activities help ensure that Cisco products and services benefit the disabled community:
  • Increase awareness of accessibility within Cisco
  • Provide employees with the training needed to design, produce, market, and deliver accessible products, websites, and documentation
  • Develop and apply policies and guidelines to evaluate accessibility, usability, and compatibility with applicable equipment, services, websites and documentation
  • Evaluate accessibility and usability throughout the product design, development, and fabrication processes as early and consistently as possible
  • Report ways these guidelines are implemented where competitively, technically, and economically feasible
  • Involve people with disabilities in research projects, testing, and trials
  • Support and contribute to industry standards and guidelines for accessibility

Cisco and Accessibility Standards

Section 508 of the Rehabilitation Act

Cisco complies with accessibility laws, and strives to supply end-user devices that conform and support the U.S. Access Board's standards as referenced in Section 508 of the Rehabilitation Act.

Section 255 of the Telecommunications Act

Cisco employs common accessibility features in its user devices, documents, and services, and has tested and achieved compatibility with third-party assistive devices. Its networks are compatible with common analog devices from the network core to the individual user.

Americans with Disabilities Act

Cisco complies with the ADA by enabling accessibility and accommodation in public areas and its customers' workplaces, and by implementing reasonable accommodation in its own workplace.

The 21st Century Communications and Video Accessibility Act

The CVAA is divided into two broad titles or sections. Title I addresses communications access to make products and services using broadband fully accessible to people with disabilities. Title II of the accessibility act breaks new ground to make it easier for people with disabilities to view video programming on television and the Internet. Cisco is participating in the review of these new requirements and researching the applicability to Cisco products.

World Wide Web WCAG 2.0 (Web Content Accessibility Guidelines)

In February 2014, Cisco adopted the WCAG 2.0 Level AA requirements as best practices for development, testing and overall conformance for the Accessibility of Cisco Web-based products.

Standards

Cisco accessibility initiatives are based soundly on public standards, including those issued by the U.S. Access Board; and on guidelines, including those published by the international World Wide Web Consortium.

Cisco is a key contributor to accessibility standards and guidelines created by the International Telecommunications Union (ITU), the Internet Engineering Task Force (IETF), the Telecommunications Industry Association (TIA), and others. Cisco operates in a spirit of openness, as demonstrated by its participation in virtually every industry group concerned with networking standards and in its willingness to share innovations with others.

The Cisco Accessibility Initiative identifies global accessibility and usability requirements and establishes strategies and processes to integrate accessibility throughout Cisco operations.

Cisco Jabber for Windows

Cisco Jabber for Windows 10.6x to 11.x supports JAWS 16, 17 and 18 screen reader on a Windows 7 or 10 operating system. You can download an English language localization JAWS customized scripts and a reference guide from Cisco software download site.

Download instruction:

  • Go to Cisco software download site for Cisco Jabber for Windows v11.8
  • Download "Cisco Jabber for Windows Scripts v307", CiscoJabber-JAWS-Scripts_v307.zip
For further guidance on Cisco Jabber for Windows with JAWS scripts or questions regarding Cisco products, please contact the Cisco Accessibility by filling out this form with your inquiry.

Routers and Switches

Cisco IOS Software-based routers and switches offer remote configuration and monitoring by use of command-line interface (CLI*), which is fully compatible with assistive technology such as a screen reader, and also provide context-sensitive online help for users.

Security and VPN

Users of the Cisco ASA 5500 Adaptive Security Appliances and Cisco VPN Client can choose from CLI or a graphical interface to configure and monitor the products, depending on their needs. CLI-based applications are fully accessible to screen reader technology and keyboard use without a mouse.

*Note: These CLI-based applications meet the U.S. American Disability Act and conform to Section 508 of the U.S. Rehabilitation Act.

Cisco Unified IP Phones provide many easy-to-use accessibility features

  • Audio and visual alerts of phone states, including dial tone, ringing, mute status, and more.
  • Visual alerts that are displayed on a large liquid crystal display (LCD) screen integrated into the phone.
  • For people with low vision, an optional color LCD screen with high contrast and backlighting.
  • Hearing-aid compatibility.
  • Tactile discernible buttons and touch-screen for nonbiometric pointing devices.
  • Cisco Unified IP Phones also support TTY (telephone typewriter), which is a telephone device for the deaf and hearing impaired. The TTY over IP requires quality of service (QoS) for reliable delivery, and enables users:
    • To make or place a TTY call by either acoustically coupling a TTY to the Cisco Unified IP Phone or directly connecting it to the IP telephony network through an analog telephone adapter (ATA).
    • Equal access to the mobility features of Cisco Unified IP Communications, which enables users to make and receive calls from different locations in the organization while retaining the same phone number by bringing only your TTY and an ATA.
  • Cisco Unity Connection gives users the option to retrieve TTY messages as e-mail messages. The Cisco Unity Connection voice messaging system offers adjustable playback speed for messages and adjustable response times for people who need more time to respond to system prompts.
  • People who have difficulty pressing keys can take full advantage of the productivity-enhancing features of Cisco Unified IP Phones by using voice commands with Cisco Personal Assistant.
  • Cisco Unified Communications Accessibility Innovation (pdf).

To learn more, review the documentation on the accessibility features of the following Cisco Unified IP Phones models:

Cisco uses a dedicated lab to test its products for accessibility and for compatibility with assistive technology devices, and to demonstrate to customers how its products can be used by people with disabilities.

Dedicated to Excellence in the Design and Usability of Cisco Products

Cisco works with people with disabilities to better understand how to design and build products that are usable by all people. The Cisco Accessibility Lab's state-of-the-art research environment, featuring one-way mirrors, assistive technologies, and completely digital audio- and video-recording capabilities, is used for:

  • Focus groups
  • Product evaluations
  • Usability studies

The Lab is based in San Jose, California. Contact your Cisco account manager to see a tour of the facility or a demonstration.

Assistive Technology and Devices

Cisco develops relationships with leading assistive device vendors to help ensure that its accessibility solutions are not limited by any particular technical solution or method.

Assistive Technologies Available in the Lab:

  • Freedom Scientific JAWs for Windows Screen Reader
  • GW Micro Window-Eyes Screen Reader
  • IntelliKeys, IntelliTools
  • NaturalPoint Head Control
  • TTY Devices:
    • Ultratec Supercom
    • Ameriphone Dialogue
    • Ultratec Compact
    • Ultratec Uniphone
  • Voice Recognition Tools
  • SOAtest
  • Screen Magnifiers

Please note: This is not an exhaustive list. Not all assistive technologies are used in testing all products. Listing on this page does not imply endorsement by Cisco.

External Resources

Cisco works closely with partners to provide solutions that complement the Accessibility and usability of Cisco Products and Solutions.

Real Time Captioning on Cisco IP Phones

Tenacity partnered with Hamilton Captel offers Internet Protocol (IP) Captioned Telephone Service that provides captions directly on the Cisco phone. Businesses can seamlessly integrate captions into their Cisco VoIP network, providing employees with hearing loss the efficiency and effectiveness of using their existing office telephone.

Captions are displayed in real-time, directly on the Cisco phone. Users can use existing features of the Cisco phone including transfer and conference. No need for analog lines supporting 3rd party phones that exist outside of Cisco Unified Communications Manager. The service includes a scalable virtual server that forwards audio to a Hamilton CapTel Captioning Assistant then sends text back to the Cisco phone. The deployment is quick and simple. Visit the Tenacity website for more information.

accessaphone and ipTTY

accessaphone™ software applications engineered by Tenacity, an effective leader within the field of accessible telephony, provide a comprehensive list of Section 508 compliant communication interface options to control Cisco Unified IP Phones. Tenacity's Microsoft Windows® applications, include, but are not limited to, accessaphone and accessaphone ipTTY.

  • accessaphone with integrated text-to-speech provides audible status for features of the Cisco IP phone, keyboard, and speech recognition controls for individuals who are blind / low vision / mobility impaired. Employees who prefer to use another screen reader may use accessaphone's text-to-speech for audible caller ID only. accessaphone is an enhanced interface for the Cisco IP Phones and does not replace the Cisco soft phone or desk phone.
  • ipTTY includes TTY compatibility, real time text and audio for individuals who are deaf/hard of hearing. ipTTY helps businesses save money because end users are afforded the opportunity to communicate via TTY using the existing Cisco infrastructure without the need for additional analog lines, modems, or other equipment and barriers traditionally associated with TTY communications. The application communicates through IP and uses standard session initiation protocol (SIP) registered as a third-party SIP endpoint on Cisco Communications Manager. This soft client enables virtually every user on the telephony network to communicate with customer TTY machines, without the need for text relay service. Additionally ipTTY supports audio and real-time-text via RFC 4103; the future in real time text communication.

All accessaphone applications incorporate intuitive hotkeys to support individuals with cognitive impairments as well as alternative input devices for people with mobility impairments. For the organization, enterprise licensing creates a single entity-wide solution, with each individual's unique assistive technology (AT) needs matched by accessaphone built-in product/feature options. Visit the Tenacity accessaphone website for more information including Voluntary Product Accessibility Templates (VPATs).

Visual and Audio Emergency Notification Through the Phone

Overhead paging often does not reach deaf employees, which compromises safety. Singlewire InformaCast helps ensure the safety of all employees by simultaneously sending an audible broadcast and text message to Cisco IP phones. In this way, the organization helps ensure that all employees have equal access to vital information about emergencies or network outages, for example. Administrators can select a prerecorded message or record a live broadcast, and send it to all phones or selected groups. Visit the Singlewire website for more information.

Handset Inline Amplifiers

All Cisco IP hardware phones meet the US FCC Part 68 requirement of at least 12 dB of adjustable volume gain above the default call sound volume. But some users, such as those with significant hearing loss (even with the use of hearing aids) want more volume increase. In that case, Cisco recommends the use of third party "inline amplifier" that goes in the handset cord between the phone base and the handset. The best model currently for sale, based on our experience, is the Clarity HA40. Visit the Clarity website to get more information.

Case Studies, Success Stories, and Archives

Learn how implementing a Cisco solution contributed to customer success for people with disabilities at educational institutions, government agencies, and more.

Read articles about how Cisco customers have improved productivity for people with disabilities at educational institutions, government agencies, and more.

Case Studies and Success Stories

Archives

"We now have the opportunity to extend our hearing and vision services, helping anyone, anywhere. My vision is to have medical and rehabilitation services all available in one place, whether that's onsite or virtually. This is just the beginning. With Cisco technologies, we hope to do much more."
- Diane Jones,
President, Center for Sight and Hearing